Our classes, workshops, and events start on time, so we're not able to admit anyone once a class has begun. This keeps the room settled and protects the experience for everyone already inside.

Late arrivals are treated as late cancellations and aren't credited or refunded.

With more than 80 classes each week, there's often another opportunity to join us if you miss the start. We're not able to transfer or rebook missed classes, or delay the start of a class while someone is on their way, whether they contact us by phone, email, SMS, or social media. It wouldn't be fair to the students who arrived on time.

If it's your first visit, we recommend arriving 10 to 15 minutes early. It gives you time to check in, settle into the space, meet your teacher, and start your class feeling relaxed.

We ask for at least 4 hours' notice when cancelling a class or sauna session. This gives our teachers time to plan and gives another student the chance to take your spot.

Cancel more than 4 hours before your booking and the credit will return automatically to your Mindbody account. Cancellations made within 4 hours are treated as late cancellations.

Because spaces are limited in our Reformer studio and on the wellness terrace, late cancellations for Reformer and Sauna bookings incur a $10 fee. If you don't attend and haven't cancelled, a $20 no show fee applies.

These fees apply to all students, regardless of membership or pricing option, so the policy stays fair and consistent for everyone.

Grip socks are required for all Reformer classes for hygiene and safety, so we’re unable to make exceptions.

If you don’t have a pair, grip socks are available to purchase at reception. You’re also welcome to leave them at the studio, so they’re ready for your next class.

Membership Suspensions

Members may suspend their membership for up to six months per calendar year. Suspensions must be for a minimum of one week.

Please provide at least one week's notice so the suspension can be processed before your next payment. Requests must be submitted by email to collingwood@iamthat.studio.

Suspension requests cannot be accepted verbally, including requests made in person, by phone, SMS, or social media.

Cancelling Your Membership

Once the minimum commitment has been completed, membership payments will continue until we receive a cancellation request in writing.

Please provide at least two weeks' notice before your intended cancellation date, so we can update your account in time, by emailing collingwood@iamthat.studio.

Cancellation requests cannot be accepted verbally, including requests made in person, by phone, SMS, or social media.

Any outstanding payments remain the responsibility of the member and must be paid in full.

Payments

Membership payments are processed through Mindbody. The payment reference may appear on your bank or credit card statement as: Mindbody or I Am That.

If your card details change, or your card is lost or stolen, please let us know by email.

Declined or dishonoured payments may incur a one off fee of $9.90, charged seven days after the failed transaction.

Government Imposed Closures

If the studio is ever required to close due to a government order, the minimum commitment period won't be enforced during that time. Members will have the option to continue with online access, suspend their membership, or cancel.

We're happy to accept returns on full priced retail items within 14 days of purchase. Sale items cannot be returned or refunded.

Returned items must be unused, unopened, in their original condition, with all tags attached and original packaging included.

The following are non returnable and non refundable:

• Gift vouchers

• Class passes

• Memberships and subscriptions

• Event or workshop bookings outside the stated cancellation policy

• Used or opened products

• Products not returned in their original packaging or condition

I Am That Online is a subscription service. After your 2 day free trial, you'll be charged weekly or monthly, depending on the option you choose. Payments will continue until you cancel through your account.

If you cancel during the free trial, you won't be charged.

There's no lock in contract, and you can cancel at any time through your account, the same way you signed up. Subscription fees are non refundable once a billing period has started.

To return a physical product, please make sure it is unused, unopened, in its original condition, and has all tags attached. Items should also be returned in the same or similar packaging to how they were received.

Online returns should be sent to:

I Am That Studio
1-7 Emma Street
Collingwood VIC 3066

We recommend using a trackable delivery method, as we can't be responsible for items lost in transit.